Refund policy

1. General Return Conditions

• Return Period: You have 14 calendar days from the date of receipt of your order to request a return.

• Condition of Items: Returned items must be in their original condition, unused, unwashed, with all tags and original packaging intact.

• Exclusions: Certain items cannot be returned, including:

  • Customized or made-to-order products.

  • Promotional or sold items (unless otherwise stated).

  • Sealed products for hygiene reasons.

2. Return Procedure

• Submit a Request: Contact our customer service via email, providing your order number, the items concerned, and the reason for the return.

• Approval: Once your request is registered, you will receive an email containing a return authorization and the necessary instructions.

• Shipping: Send the items back to the specified address using a trackable delivery service. Return shipping costs are borne by the customer, except in cases of defective products or errors on our part.

• Confirmation: Once the returned items are received and inspected, we will send you a confirmation via email.

3. Refunds

• Refund Method: Refunds are issued using the original payment method used for the purchase.

• Timeline: Once the items are returned and inspected, the refund will be processed within 7 to 10 business days.

• Refund Amount: The refund includes the price of the returned items, excluding original shipping costs (unless due to an error or defective product).

• Exceptions: If the returned items are damaged or incomplete, we reserve the right to refuse the refund or apply a deduction.

4. Exchanges
We do not currently offer direct exchanges. If you wish to receive a different product or size, please return the item for a refund and place a new order.

5. Defective Products or Order Errors
If you receive a defective or incorrect item, please contact our customer service within 3 days, providing photos and a detailed description of the issue. We will arrange a replacement or refund according to your preference.